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Position Title: |
Housing Support Specialist |
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Supervisor: |
Housing Support Officer |
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FLSA Status: |
Non-exempt |
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Location: |
2515 A Street Anchorage, AK 99503 |
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Schedule: |
Full-Time, 40 hours per week |
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Start Date: |
July 1st, 2025 |
POSITION SUMMARY:
The Housing Support Specialist (HSS) is responsible for providing intensive case management services to individuals and families in NeighborWorks Alaska’s (NWAK) Supportive Housing Programs. This position ensures that participants receive comprehensive housing support, referrals to services, and advocacy to promote long-term housing stability.
Under the supervision of the Housing Support Officer (HSO), the HSS conducts intake assessments, develops service/action plans, coordinates supportive services, performs HMIS service transactions, assists with self-sufficiency planning, and intervenes as needed to support program participants. The HSS also works closely with the Housing Placement Officer (HPO), Supportive Housing Officer (SHO), Housing Intervention Specialist (HIS), landlords, and external service providers to address barriers to housing stability.
Statement of Physical/Mental Requirements of the Job:
(N = Never; R = Rarely; O = Occasionally; F = Frequently; C = Continually)
Work inside C Lifting to 10 lbs. O
Work outside R Lifting 11-20 lbs. O
Extreme Cold Weather N Lifting 20-30 lbs. R
Fumes or Airborne Particles N Lifting over 30 lbs. N
Toxic/Caustic Chemicals N Push/Pull (explain below) R
Blood-Borne Pathogens O Sitting C
Fire/Explosion Risk N Standing F
Electric Shock Risk N Walking F
Loud Noise R Stooping/Kneeling R
Confined Spaces R Crawling N
Normal Office Environment C Reaching & Grasping C
Seeing: Hand/Finger Dexterity C
Close Vision C Climbing/Balancing N
Color Discrimination R Speaking C
Peripheral Vision O Hearing C
Depth Perception O Smelling/Tasting F
Focusing Ability C
Other (explain): Push or pull to/away from the desk in a typical office environment.
Drive in regular city traffic to visit clients.
The physical demands and work environment described above represent those that an employee must meet to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education & Experience:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree is preferred in Social Work, Human Services, Public Administration, or a related field; equivalent experience will be considered.
- Minimum of 2 years of experience in case management, supportive housing, or social services.
- Experience working with homelessness, mental health, substance use, or trauma-informed care preferred.
- Knowledge of HUD-funded programs and supportive housing regulations is a plus.
Skills & Abilities:
- Strong case management skills, with experience in service planning and client advocacy.
- Ability to conduct intake assessments, identify barriers, and develop service/action plans.
- Proficiency in HMIS data entry and service transactions.
- Excellent verbal and written communication skills, with strong interpersonal abilities.
- Strong problem-solving and crisis intervention skills, particularly for housing-related issues.
- Ability to work collaboratively with internal staff, external service providers, and landlords.
- Organizational skills, with the ability to maintain detailed client records and documentation.
Additional Requirements:
- Valid Alaska Driver’s License and auto insurance for transporting clients and attending site visits.
- Must be willing to work flexible hours, including evenings and weekends, as needed to support program participants. Employees required to work beyond 40 hours in a work week, including evenings and weekends, will be eligible for overtime pay at a rate of one and a half times their regular hourly rate, as mandated by the Fair Labor Standards Act (FLSA). Employees will be notified of any required changes to their work schedule with as much advance notice as possible. While flexibility in scheduling is essential, employees may discuss potential adjustments to their work hours with their supervisor to balance work and personal commitments.
- Ability to maintain strict confidentiality regarding client and program data.
How to Apply
If you are interested in joining the NeighborWorks Alaska team, click on the links below to find out more about our current job opportunities. Once you have determined that you are qualified for an open position you may: complete a job application or email [email protected]; fax it to 907-677-8483; or by mail to 2515 A Street, Anchorage, AK 99503.
Equal Opportunity Employer
The NeighborWorks Alaska staff are Gung Ho!, energetic and entrepreneurial and our culture rewards teamwork, dedication and service to others. NeighborWorks Alaska is an Equal Opportunity Employer seeking applicants who can bring diverse viewpoints, experience, talents and culture to our organization’s mission of creating affordable, sustainable housing opportunities to the communities we serve.
It has been, and will continue to be a fundamental policy of NeighborWorks Alaska not to discriminate on the basis of race; color; religion; sex; national origin; age; sexual preference; disability or status as a disabled, other protected, recently separated, or Armed Forces service Medal veteran or any other status or condition protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.